Unit Group

1213 Supervisors, Library, Correspondence and Related Information Clerks

Example Titles

• advertising clerks supervisor
• correspondence clerks supervisor
• customer service supervisor (except financial services)
• information clerks supervisor
• library clerks supervisor
• publication clerks supervisor
• statistical clerks supervisor
• supervisor, call centre agents
• supervisor, survey interviewers

Main duties

• Co-ordinate, assign and review the work of clerks engaged in the following duties: conducting surveys and interviews; collecting and compiling statistics; providing information and customer service; reshelving books and performing other tasks in libraries; writing correspondence including e-mails and preparing material for translation and publication
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Resolve work-related problems, monitor services provided by clerks and agents, and prepare and submit progress and other reports
• Train workers in job duties and company policies
• Requisition supplies and materials
• Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
• May perform the same duties as workers supervised.

Employment requirements

• Completion of secondary school is required.

• Completion of college courses related to area supervised may be required.

• Experience in the clerical occupation supervised is usually required.

Classified elsewhere

• Librarians (5111)
• Library and Archive Technicians and Assistants (5211)
• Supervisors, Mail and Message Distribution Occupations (1214)