Human Resources and Skills Development Canada
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Unit Group

1211 Supervisors, General Office and Administrative Support Clerks

Supervisors in this unit group supervise and co-ordinate the activities of workers in the following minor groups: Clerical Occupations, General Office Skills (141), Office Equipment Operators (142) and Administrative Support Clerks (144). They are employed throughout the public and private sectors.

Example Titles

  • clerical supervisor
  • data entry supervisor
  • filing clerks supervisor
  • hospital admitting clerks supervisor
  • medical records unit supervisor
  • personnel clerks supervisor
  • records office supervisor
  • registry supervisor
  • supervisor, switchboard operators
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Main duties


Supervisors in this unit group perform some or all of the following duties:
  • Co-ordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
  • Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Train workers in job duties, safety procedures and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

Employment requirements

  • Completion of secondary school is required.
  • Completion of college courses related to area supervised is usually required.
  • Experience in the occupation supervised is usually required.

Classified elsewhere

  • Office managers (in 1221 Administrative Officers )
  • Supervisors, Finance and Insurance Clerks (1212)
  • Supervisors, Library, Correspondence and Related Information Clerks (1213)
  • Supervisors, Mail and Message Distribution Occupations (1214)
  • Supervisors, Recording, Distributing and Scheduling Occupations (1215)